Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. We cherish our strong safety culture, never taking it for granted, and courageously and determinedly keep sustainability at the core of our everyday work. We find meaning in our purpose: to enrich lives by bridging the world, and our identity and service mindset stems from our iconic brand's Nordic heritage. Our values - Commitment to care, Working Together, Simplicity and Courage - guide us in everything we do.
The disruption management development team is a part of theend-to-end disruption management organization in Finnair's Customer unit. It is a dynamic team responsible for all the development around disruption management. The team is working closely with many internal & external stakeholders and with multiple service providers to make the customer journey better in disruptions.
We are nowlooking fora highly motivated
CONCEPT & SERVICE DEVELOPMENT MANAGER (CUSTOMER SOLUTIONS & CARE)
to join the new end-to-enddisruption management development team. If you are an innovativeperson with a passion for identifying development needs to increase customer experience, we want you to be a part of our journey.
As the concept & service development manager, you will be responsible for driving the development of new concepts and services that align with our strategic goals. Your role will be central in developing innovative solutions and ensuring the successful implementation and continuous improvement of services & products that enhance customer experience and satisfaction in disruptions.In your role your focus is on managing the development work around customer solutions & care in disruptions, including development & maintenance of several aviation disruption management related products & systems.
Main responsibilities:
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Lead the ideation, design & developments in end-to-enddisruption management area:Oversee the implementation of new services from concept to launch, ensuring they meet business goals and customer needs
To succeed in this role, it is essential that you'll have:
Working at Finnair:
We offer you an exciting opportunity to work in the fast-changing aviation and international travel industry in a culture that drives and enables professional development and continuous improvement. You will be supported by internally highly rated supervisory work with modern leadership practices that we constantly develop.
We are happy to enable our employees to enrich their lives and fulfill their travel dreams by offering a wide leisure travel benefit. We also support the health and wellbeing of our employees through our own Sickness Fund insurance benefit, Epassisport, culture, wellbeing or commuting benefit,gyms around the Finnair campus and activities organized by our hobby clubs.
Are you ready for the challenge and want to join our team? Submit your application with your CV, cover letter and salary expectation no later than Sunday, 23 March 2025. We will start contacting and interviewing possible candidates during the application period.
For more information, please contact Saara Rahkila (Team Manager) by phone +358 50526 0886 preferably on:
Please note that we do not process applications submitted via email.
Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, to bring together multiple views tofoster our business success. According to our employee survey, respecting diversity is at a high level in our work community. You are welcome to join Finnair as your authentic self.
