At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. Together, we are making every move count.
We are making every move count
We at Kalmar are looking for a dynamic and driven Head of Service Operations Development to ensure the profitability and efficiency of Kalmar's global maintenance business-spanning service contracts and on-demand maintenance. In this strategic role, you will lead the journey to operational excellence by implementing standard processes, daily management practices, and best-in-class IT tools globally. The target being to ensure the day-to-day execution of our service business can be executed in a profitable way.
You will play a key role in fostering a culture of continuous improvement, ensuring that service teams across Kalmar's country organizations can develop their competence and skills in processes, IT tools, and service business acumen. You will also partner closely with finance teams to ensure the stability and performance of the maintenance business.
Main tasks and responsibilities
- Secure the profitability of the service contract and on-demand maintenance business through operational excellence.
- Work hands-on and closely with service teams in Kalmar country organizations to deliver profitable growth of the maintenance business through solid daily management.
- Drive business strategy execution through projects and actions aimed at securing the profitable growth of the maintenance business.
- Lead cross-functional teams to develop and deploy standard processes and best-in-class IT tools for service operations globally.
- Foster a culture of continuous improvement and ensure ongoing enhancement of all processes.
- Lead change within service teams globally-in close collaboration with frontline organizational leaders.
- Coach and support service and contract managers in a hands-on manner to drive business growth and performance improvement.
- Collaborate cross-functionally within the Service Division and with other business lines and regions.
What you'll need to succeed
Education:
- Master's degree in Economics, Engineering, Business Management, or a related field.
Experience:
- Solid experience in a global maintenance and repair business, with demonstrated strong service business acumen-preferably in heavy equipment, automotive, or other industrial manufacturing sectors.
- Proven track record of successfully leading change in a global business.
- Strong experience in service business operational excellence, as well as in process and IT system development-with a clear understanding of what "good" looks like in service operations.
- Leadership experience, including competence development.
- Experience with Lean methods and continuous improvement is considered an advantage.
Competencies:
- Willingness to dive deep into service operations to provide support and get "get hands dirty"-ready to go the extra mile to ensure Kalmar's service organization applies best-in-class maintenance execution and management practices.
- Strong understanding of financial processes and logic in the maintenance and repair business.
- Excellent collaboration, networking, and communication skills.
- Structured and action-oriented approach to work.
- Positive leadership style with the ability to motivate and inspire others.
- Effective in cross-functional collaboration.
- Fluency in English.
Other:
- Located in Europe (at one of Kalmar's locations: Finland, Sweden, Poland, etc.).
- Willingness to travel internationally.
What we offer
- Opportunities to grow your career in a global environment with extensive professional development. Our culture promotes continuous learning and development, supported by our internal platform, LEARN, offering hundreds of online courses on various topics.
- We prioritise work-life balance, providing flexible working hours and a hybrid work model tailored to meet both your needs and those of your team.
- A fixed monthly salary, determined by your experience and skills, along with a performance-based bonus system.
- Benefits package.
- A place where you can make a real impact with long-term career prospects and meaningful opportunities. As a proud member of the UN Global Compact initiative, Kalmar is committed to sustainable and ethical business practices. Visit our website to learn more about why Kalmar is a great place to work and meet our people.
Interested to join?
If you are excited about this opportunity, please submit your application and CV in English.
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About Kalmar
Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.
www.kalmarglobal.com
