At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. Together, we are making every move count.
We're making every move count
At Kalmar, we're looking for a Digital Support Trainee to join our fast-paced and dynamic team. This is a fantastic opportunity to gain hands-on experience supporting both customers and internal teams while helping to ensure a smooth digital experience for all users on MyKalmar, our customer portal.
Main tasks and responsibilities
As a Digital Support Trainee, you'll play a key role in:
- Assisting customers with technical issues and providing first-level support via email or ticketing systems
- Troubleshooting login problems, system errors, and other technical challenges in collaboration with our development team
- Supporting the creation of digital marketing materials, presentations, and documentation
- Tracking user activity and analyzing key performance metrics to suggest improvements
- Preparing reports and analyses to support strategic decision-making
- Collaborating with teams across marketing, pricing, product, and more to resolve customer issues and support projects.
What you'll need to succeed
Education:
- Commercial or technical background; university degree preferred.
Experience & Skills:
- Basic knowledge of digital platforms, customer support, and troubleshooting
- Strong problem-solving skills and keen attention to detail
- Ability to multitask and thrive in a fast-paced environment
- Proactive mindset with a willingness to learn and adapt to new technologies.
Competencies:
- Good command of English (written and spoken)
- Excellent communication skills
- Any additional language skills are a plus!
You will be part of
- Opportunities to grow your career in a global environment with extensive professional development. Our culture promotes continuous learning and development, supported by our internal platform, LEARN, offering hundreds of online courses on various topics
- A fixed monthly salary, determined by your completed study points
- Edenred lunch benefit
- Kalmar's Move Makers trainee community provides opportunities to connect with fellow trainees through various activities and events
- A place where you can make a real impact with long-term career prospects and meaningful opportunities. As a proud member of the UN Global Compact initiative, Kalmar is committed to sustainable and ethical business practices. Visit our website to learn more about why Kalmar is a great place to work and meet our people.
Interested to join?
If this opportunity sounds interesting, please submit your application until 17.04.2025
About Kalmar
Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.
www.kalmarglobal.com
